The multi-unit operations guide
Running 5–500 units is a different job than running one — the work is keeping every location visible, accountable, and on-number at the same time. This is the operator’s guide to doing that without a pile of disconnected tools, written by a multi-unit operator.
THE COMPLETE GUIDE · 2026
The stack
What replaces Homebase + Jolt + spreadsheets →
What each tool covers, the seams where money leaks at multi-unit scale, and the case for one app instead of a stack that doesn't talk to itself.
EOS
The L10 scorecard, automated →
Why the weekly scorecard breaks at scale (the Monday spreadsheet) and how to roll it from each unit's live numbers instead.
EOS
The Level 10 meeting agenda →
The full L10 agenda with timeboxes, why the 90 minutes works, and the one section that falls apart across locations.
Margin
Labor cost percentage →
Definition, targets by concept, why it creeps at scale, and why catching it same-day instead of month-end is where the margin is.
The thread: at scale, the bad unit hides in whatever nobody wrote down. Manifest is the daily store-walk log — tag the finding (clean, ops, cash, training, safety), add a note and a count, and the week’s pattern surfaces per tag. Free to download; Manifest Pro is $79.99/month or $799.99/year.
Benchmarks are rules of thumb; your own historical best is the better target.